In Touch Contact Centers

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Cultivating Agents as Your Brand Voice

From recruiting and training, to creating engaging workspaces, your team members need to feel like an extension of your brand to be empowered to create high-touch, seamless experiences with each customer connection.

Driving Change Beyond the Contact Center

In the customer service world, we have a ton of data we use to navigate our operations. These metrics don’t just help measure the customer journey and build loyalty, they demonstrate the value of the contact center to your organization. This...

Deanne Harrison to Present at 2018 Venture Out

Our very own Deanne Harrison, SVP of People & Process at 24-7 Intouch, is presenting at the 2018 Venture Out Conference in Toronto this week.

What To Expect When You're Texting

In 2017, text messaging was implemented in more than 78% of all contact centers, making it the hot topic channel in the customer service industry. It’s known to effectively drive customer engagement, increase customer satisfaction and positively...

24-7 Intouch to Present at Frost and Sullivan 14th Annual Executive MindXchange

WINNIPEG, Manitoba. February 20, 2018 – Jason Rosser, Vice President of Operations at 24-7 Intouch, will be leading an interactive roundtable session at Frost and Sullivan’s 14th Annual Customer Contact Executive MindXchange.

Three Technologies That Will Transform Customer Service

There’s no denying that customer service is changing. We’re on the cusp of a revolution in how customer interactions are handled, performed, and tracked. With new technologies such as Artificial Intelligence (AI) and chatbots, things are...

Thinking Outside The Box: The Subscription Model

The subscription box industry has exploded recently, attracting more monthly subscribers each year. Although subscription services aren’t a new concept, their popularity has prompted the introduction of more diverse and niche offerings. Industry...

24-7 Intouch Announces Winnipeg Expansion

WINNIPEG, Manitoba, January 18, 2018 - 24-7 Intouch, a Winnipeg headquartered and global leader in contact center solutions, today announced it will expand its footprint with a fourth campus in the city.

Finding The Right Fit For Your Brand

So, you’ve defined your values and mission statement (or 10 Things) for your brand. You’ve even plastered it on your website and marketing materials. But now you’re growing and need to hire new people who are aligned with your brand, culture and...

Beat The Distance: Taking Your Culture Worldwide

Global businesses are taking full advantage of top talent and breaking into foreign markets. An important question that companies need to ask is, how do you motivate and align your global workforce with your company culture?

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