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Recap: Black Friday 2017 Trends

Black Friday shopping is a holiday tradition that’s not going anywhere. The retail landscape continues to rapidly change with the popularity of online shopping and on-the-go purchases. That’s why it’s so important for customer service teams to...

Social Customer Care 2.0

Social media isn’t an emerging channel anymore - it's a necessity. We know that social media is here to stay, but the best practices for engagement will always evolve as our industry transforms. Voice support is a perfect example of this. Even...

Why Bother Measuring Customer Satisfaction? Part 2

In our last blog post, we talked about the importance of customer satisfaction surveys and the critical questions brands should ask themselves before they execute on the survey. This time, we’re breaking down the four main question types most...

Key Areas for Evaluating Contact Centers

Determining which contact center to partner with can be a difficult process, especially if it is your first time outsourcing. With multiple partners to choose from, what criteria should you use to determine a good fit for your company, your...

Why Bother Measuring Customer Satisfaction? Part 1

CSAT surveys are a powerful tool that companies can use to drive loyalty and ensure their customers are happy throughout their entire journey with your brand.

24-7 Intouch Hosts Weekly Hiring Fairs

Want to be a part of a winning team? 24-7 Intouch is hiring hundreds of Customer Service Representatives with competitive wages and an awesome culture to match.

5 Tips to Prepare Your Customer Service Team for the Holidays

Hello Autumn! As the leaves begin to change, and the smell of Pumpkin Spice Lattes spill out the doors of your local Starbucks, we’re beginning to think of the impending holiday season. Spoiler alert - total retail sales are expected to grow from...

24-7 Intouch Announces Investment in AI Technology

WINNIPEG, Manitoba, September 7, 2017 - 24-7 Intouch, a global leader in contact center solutions, announced today its investment in artificial intelligence (AI) and the creation of new technology jobs in Manitoba.

Four Tips To Becoming A Superhero Leader

On any given day of the year, a quick Google search will bring up a dozen newly published articles on how to develop leadership qualities within yourself and others. These articles will try to inspire you to wake up at 5 am to watch the sunrise...

Do You Have a BFF at Work?

You may be 100% convinced that you'll love working in your current career for the rest of your life, but two years after taking the job you may decide that it’s not for you. So how do you get out of the cycle of working two years somewhere and...

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