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24-7 Intouch Announces Investment in AI Technology

WINNIPEG, Manitoba, September 7, 2017 - 24-7 Intouch, a global leader in contact center solutions, announced today its investment in artificial intelligence (AI) and the creation of new technology jobs in Manitoba.

The Company plans to leverage AI, Bots, Robotic Process Automation and Machine Learning technology to drive a better customer experience for the clients they serve.

“Not only will this industry-leading technology be built here in Winnipeg and used by thousands of employees at our company, it will also be seen and used by Fortune 500 tech, retail and CPG brands that we partner with around the world,” said Jeff Fettes, Founder, Global President and Chief Operating Officer of 24-7 Intouch. “There is an incredible developer community here, and we are looking for forward-thinking, talented people to grow their careers and help change the future of customer service with us.”

24-7 Intouch has grown significantly over the last two years, hiring over 6,000 people across their 13 global locations. They currently have three campuses in Winnipeg, including their downtown headquarters.

“We like to win and set the bar high for performance and innovation,” said Greg Fettes, Founder and Chief Executive Officer of 24-7 Intouch. “We obsess about our people, which is reflected in the phenomenal experiences and career development opportunities we create for them.”

In July, 24-7 Intouch was awarded the 2017 Elite Contact Center Outsourcing Award, presented by TMC. It is also continuing their global growth by opening up its 14th campus in Las Vegas, Nevada in 2018.

AI Developers interested in a career at 24-7 Intouch are encouraged to apply through the Company’s website.

About 24-7 Intouch

24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 17 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for partners to create the ideal customer experience.

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