Jay Urbiztondo, Director of Employee Experience at 24-7 Intouch, will be leading a Roundtable Discussion at Frost and Sullivan’s 12th Annual Customer Contact Executive MindXchange in Tucson, Arizona.
The interactive session, entitled ‘Personalizing the Employee Experience: Sustainable Engagement Strategies’, will take place Monday, October 24 at 1:45pm, and will have key takeaways including how to create positive first impressions and their lasting impact on employee mindsets. Participants will also learn how to create roadmaps for analyzing and reporting the impact of employee experience and engagement efforts.
“Creating positive experiences doesn’t stop with just your customers,” said Urbiztondo. “Employee experience is something that 24-7 Intouch takes pride in, and is a key factor in building long-term, sustainable and successful customer experience programs.”
The event takes place October 23-26, 2016. For more information about the Executive MindXchange, please visit the Frost & Sullivan website.
About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.
About 24-7 Intouch
24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 15 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.