Greg Fettes, Co-Founder and CEO of 24-7 Intouch, will host an interactive panel discussion with two of the world’s biggest on-demand industry disruptors at the SOCAP Annual Conference at Disney Contemporary Resort in Orlando, Florida.
The 75 minutes interactive session, entitled “On-Demand: The New Digital Economy for Customer Service,” will be held on Tuesday, October 25 at 2:00pm, and will focus on customer experience implications for technological innovations propelling the explosion of on-demand services. The panel will also discuss best practices in creating a memorable, consistent brand voice among various channels to their end-users, and ways in which they can create a mobile engagement strategy to further satisfy connections to its customers and advocates.
“These solutions are dramatically changing consumer behavior,” said Fettes. “We are excited to highlight the benefits brands can reap by satisfying the increase in customer expectations.”
The annual conference takes place from October 23-26. For more information about the SOCAP Annual Conference, please visit their website.
About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies.
About 24-7 Intouch
24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 15 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.