From recruiting and training, to creating engaging workspaces, your team members need to feel like an extension of your brand to be empowered to create high-touch, seamless experiences with each customer connection.We are excited to be hosting our first ever European interactive think tank session at Frost and Sullivan’s 12th Annual Customer Contact Europe in Dublin, Ireland June 11-13, 2018.
Our session, led by Brent Stevenson, SVP of Sales & Marketing, will include key takeaways such as:
- Proven ways to empower your team members to go “off script” and personalize the conversation
- Insight on how access to personalized data motivates agents to self-manage and drive loyalty to your customers
- Guide to leveraging workspaces and environment to provide your team members with the confidence to represent your brand voice through every interaction
- Success factors in creating a culture that mirrors your brand in an outsourced environment
In April, 24-7 Intouch will also be presenting at Frost and Sullivan’s Customer Contact East at the JW Marriott Marco Island Beach Resort in Marco Island, Florida.