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24-7 Intouch Acquires Knoah Solutions

24-7 Intouch announced today that it has acquired Knoah Solutions, a Global BPO and Contact Center provider.

A New Decade of Customer Service: The Rise of Chat

With a new decade having just begun, there is a steady flow of reflection on how much has changed in the past 10 years. One of the biggest evolutions has been in the customer service industry.

24-7 Intouch Is Expanding To Europe

24-7 Intouch is proud to announce our most recent expansion into Athens, Greece!

Make The Most Of Your Metrics

Leveraging data insights is essential in making strategic business decisions. In the world of contact centers, there are so many metrics that can help illustrate the thousands of interactions that happen daily. These metrics, or key performance...

The Power of Employee Engagement: How To Win At Ramp

In our most recent blog post, we discussed the importance of employee engagement when it comes to retaining your all star employees. However, the ripple effect of employee engagement goes further than retention. Engaged employees are also more...

The Power of Employee Engagement: Retaining Your All Stars

With ramp season in full swing, recruitment is at the top of the priority list. But what can be done to make the recruiting process quicker, more efficient, and more effective? Believe it or not, workplace culture can actually lower the workload...

The Future of Contact Centers: Where Will Technology Take Us?

At a time where technology is changing at a rapid rate, the future becomes nearly impossible to accurately predict. The reality is that these technological advances have resulted in major changes to both customer and employee experience. 

Recruitment Roulette: Hitting the Candidate Jackpot

In our previous blog post, we talked about how brands can find the right customer service candidates by focusing on things like culture fit, “uncapturable” traits, emotional intelligence and curiosity.

Recruitment Roulette: The Winning Advantage of Brand Alignment

From extreme hiring targets to challenging labor pools, recruiting in the contact center industry is not for the faint of heart. The time when retail and other companies start ramping up their hiring for busier seasons is right around the corner,...

Insights & Analytics: Keep Moving Forward

In the customer care world, tracking and understanding every customer interaction is more important than ever. These insights allow brands to correct policy or procedure issues, respond faster to inquiries and ultimately increase customer...

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