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Monitoring vs Moderation: 5 Tips for Being Social Media Smart

We all know that social media allows customers to be heard loud and clear. But evaluating and engaging these opinions can both protect brands and build trust with their customers.

Monitoring and moderating are important tools that can help brands...

The Future is Laivly

We’re dedicated to applying emerging technology, including artificial intelligence (AI), machine learning and automation in support of live customer service.

That’s why we are excited to announce Laivly, a new technology division of 24-7 Intouch,...

We’ve Been (CX) Disconnected

2017 began with Harvard Business Review declaring that 86% of business leaders agreed that Customer Experience (CX) was vital for success.

Yet only 50% of respondents of the latest Customer Experience Management Benchmark Series Report published...

Why Technology Won't Fix Customer Care

“Technology will solve all our problems!”

Have you ever caught your customer care team saying that?

From telephone switchboards to chatbots and automation, technology has been weaving its way into customer care for decades. These technologies are...

Cultivating Agents as Your Brand Voice

From recruiting and training, to creating engaging workspaces, your team members need to feel like an extension of your brand to be empowered to create high-touch, seamless experiences with each customer connection.

Driving Change Beyond the Contact Center

In the customer service world, we have a ton of data we use to navigate our operations. These metrics don’t just help measure the customer journey and build loyalty, they demonstrate the value of the contact center to your organization. This...

Deanne Harrison to Present at 2018 Venture Out

Our very own Deanne Harrison, SVP of People & Process at 24-7 Intouch, is presenting at the 2018 Venture Out Conference in Toronto this week.

What To Expect When You're Texting

In 2017, text messaging was implemented in more than 78% of all contact centers, making it the hot topic channel in the customer service industry. It’s known to effectively drive customer engagement, increase customer satisfaction and positively...

24-7 Intouch to Present at Frost and Sullivan 14th Annual Executive MindXchange

WINNIPEG, Manitoba. February 20, 2018 – Jason Rosser, Vice President of Operations at 24-7 Intouch, will be leading an interactive roundtable session at Frost and Sullivan’s 14th Annual Customer Contact Executive MindXchange.

Three Technologies That Will Transform Customer Service

There’s no denying that customer service is changing. We’re on the cusp of a revolution in how customer interactions are handled, performed, and tracked. With new technologies such as Artificial Intelligence (AI) and chatbots, things are...

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