24-7 intouch contact centers
24-7 intouch contact centers

Our Blog

3 Ways to Create a Customer-Centric Experience in the Shared Economy

44% of US adults have participated in the sharing economy, playing the roles of lenders, borrowers, drivers, hosts and guests.

Preparing Your Online Channels for the Holidays

Studies show that when it comes to holiday shopping, it is never too early to start preparing for an influx of customers. According to the National Retail Federation,

Frost & Sullivan Session Round Up

The two words that come to mind when reflecting on the past Frost & Sullivan Customer Contact West event in Tucson, Arizona are insightful and collaborative.  As usual, the event was loaded with content, education, networking and plenty of...

Welcome to Our New Website!

24-7 Intouch is excited to launch our brand new, revamped website. The redesigned site, which soft-launched in August, includes innovative changes to our prospect, client, and employee facing resources. It also includes a comprehensive thought...

24-7 Intouch to Present at Frost and Sullivan’s Executive MindXchange

Jay Urbiztondo, Director of Employee Experience at 24-7 Intouch, will be leading a Roundtable Discussion at Frost and Sullivan’s 12th Annual Customer Contact Executive MindXchange in Tucson, Arizona.

24-7 Intouch to Present at the SOCAP 2016 Annual Conference

Greg Fettes, Co-Founder and CEO of 24-7 Intouch, will host an interactive panel discussion with two of the world’s biggest on-demand industry disruptors at the SOCAP Annual Conference at Disney Contemporary Resort in Orlando, Florida.

24-7 Intouch & Molson Coors Canada to Present at SOCAP Canada Summit

Tim Kisil, Director of Customer Experience at 24-7 Intouch, along with Carole Berry, Corporate Affairs Specialist at Molson Coors Canada, will host an interactive session of industry best practices at SOCAP Canada’s 3rd Annual Customer...

You Can Fail, But Fail Fast

“If you’ve never failed, you’ve never tried anything new.” Albert Einstein said that and he was a pretty smart guy. We are all going to make mistakes, but need to recognize them. We want our leaders to feel empowered to make decisions and push...

Five Ways to Boost Employee Engagement

Employee engagement has been a hot topic for years now, but many employers have found the goal of a fully engaged workforce to be elusive, despite their best efforts.

Case Study: White Glove Service

A personalized white glove approach to customer service shows your customers that you value their dedication to your brand with each interaction. By doing so, you’ll do more than just increase customer satisfaction. You will foster brand loyalty...