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Creating A True Brand Experience With Data

Information such as how consumers use a product, opinions on quality, and other VoC (Voice of the Customer) metrics prove useful in determining a customer care strategy.

Finding the Magic in Your Customer Experience

Recently a friend of mine left for a year-long internship program at the most magical place on earth - Disney World. Tracking his adventures through social media, I was reminded of my own amazing experiences and the consistent agreement of...

24-7 Intouch Sponsor for Annual Mark Scheifele Golf Tournament

24-7 Intouch is once again the title sponsor of the second annual Mark Scheifele Golf Tournament in support of KidSport Winnipeg. The golf tournament will be held on June 27, 2016 at Niakwa Golf and Country Club.

Creating a Loyal Community: The Social Media Advantage

Not only is a social brand page a place for customers to find current information, it also provides the perfect opportunity to engage with fans and answer any questions they may have.

24-7 Intouch Announces Expansion to Jamaica

24-7 Intouch is proud to announce it will continue its global scale growth with its expansion to Jamaica.

A Love For Loyalty: Rewards Programs

Loyalty can be defined in many different ways depending on the industry or segment the topic applies to. For example,

24-7 Intouch Ranked Top Global Teleservices Agency

24-7 Intouch has ranked in TMC’s CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking, recognizing it as a top contact center in six categories.

6 Benefits of a Global Solution

There are several reasons why companies look to outsource their customer care programs to offshore locations. Increased cost savings are usually the first benefit that comes to

Drowning in Data: How to Make It Relevant

Data is created and hosted online faster than any of us could ever keep up with. The enormous volume, coupled with the number of platforms customers can reach out through and cloud hosting, causes the data to spread out in many directions. If not...

Dealing with Negativity on Social Channels

Negative comments are the biggest fear for companies when considering launching a social media community. Even with an active site, many brands ignore negative posts, allowing them to fester into a snowball of complaints;