In Touch Contact Centers

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Personalizing the Retail Experience

Today's retail consumers expect a seamless experience that provides personalized communication on new products and engaging loyalty programs across all customer service channels.

24-7 Intouch to Attend Frost & Sullivan CC East in Disney World

It’s the time we’ve all been waiting for -- Frost & Sullivan Customer Contact, East! 24-7 Intouch is delighted to be a part of this year’s conference,

24-7 Intouch to Sponsor 2016 SOCAP Symposium in Nashville

It’s hard to believe that another SOCAP Symposium is upon us! 24-7 Intouch is thrilled to continue our long standing partnership,

3 Actionable Areas That Influence Employee Experiences

Keeping employees motivated and engaged remains a top priority for most companies. Budgets are commonly allocated towards incentives to help drive performance

Today is Always Almost Over

An important reminder for our day to day operations comes from one of our 10 Things,  “Today is Always Almost Over”. While we make sure to celebrate our success from yesterday,

24-7 Intouch Announces Expansion into the Philippines

24-7 Intouch has announced plans for expansion into Manila, Philippines. This will be the 12th contact center facility for the company who currently operates in the United States, Canada, and Guatemala.

We Like To Win

Whether you watched the Super Bowl as a Broncos or a Panthers fan, an all-things-NFL fan, or the casual observer curious about Beyonce’s big half-time announcement,

Happiness is an Attitude - The Importance of a Smile

Another one of our 10 Things is ‘Happiness is an Attitude’. This principle is extremely important, yet very simple to achieve. Using this idea to help foster positivity

Are You Delivering the Right Mobile Engagement?

It’s no surprise that companies are engaging with their customers via mobile devices. Companies have seen an exponential growth in the number of mobile users and

We Obsess About Our Clients - The Importance of Customer Experience

Our 10 Things act as the guiding principles of our organization’s belief structure and relate back to our purpose behind what we do. “We Obsess About Our Clients” is one of these principles,