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5 Tips to Avoid a Customer Service Meltdown During the Holidays

Our Customer Experience Leaders got together to discuss how to deal with some of the stress that can be felt during the holiday season.

Looking Ahead to 2014: Developing Your Global Customer Care Strategy

Customer service is one of the most important components of any business. The individual service transactions combine together to create an overall customer experience, one in which, if executed correctly, will lead to

Get Your Customer Care Ramped Up for the Christmas Season

24-7 Intouch has several clients in the online and multichannel retail industry who experience increased volumes over the Christmas season. The National Retail Federation predicted 2008 holiday sales to reach

Get Holiday Ready! 8 Customer Service Tips for 2013 & Beyond

Snow is falling and temperatures chilling in the Northern Hemisphere and for most, it finally feels like winter has arrived. Christmas will be here before we know it. Online sales are expected to rise to

In Case You Missed it - SOCAP AC 2013

We had a great time celebrating SOCAP's 40th anniversary in Scottsdale Arizona last month. The conference took place Oct. 27-30 and included

24-7 Intouch & Financial Services Leader Broadridge to Present at SOCAP 40th Annual

WINNIPEG, Manitoba. October 22, 2013 – 24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference.

24-7 Intouch Announces Acquisition of Latin American BPO Innovative Contact Solutions

WINNIPEG, Manitoba. October 16th, 2013 – 24-7 Intouch Inc announced today the acquisition of Innovative Contact Solutions (ICS),a multichannel Business Process Outsourcer (BPO) located

Customer Service Week - CSR Spotlight

Customer Service Week is celebrated globally to honor those who devote their lives to customer care. We are beyond grateful for our amazing customer service team.

Customer Service Week - CX Team

Customer Service Week is celebrated globally to honor those who devote their lives to customer care. We are beyond grateful for our amazing customer service team.

Evolving Your Experience

The shift has happened, but the impact is still in progress. We all knew the widespread adoption of smart phones, devices, software and other technology would change the way people communicate with companies.