In Touch Contact Centers

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24-7 Intouch and McCormick to Speak at SOCAP International 2013 Symposium

WINNIPEG, Manitoba. April 25, 2013 – Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, and Linda Grover, Consumer Affairs Supervisor at McCormick Canada, will be presenting at

Frost & Sullivan Customer Contact 2013, East

Our team has just returned from last week’s Frost & Sullivan 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange in Marco Island, Florida.

24-7 Intouch Loyalty Best Practices

We recently asked our Operations experts about their recommendations for developing and maintaining customer loyalty in the contact center.

24-7 Intouch and Broadridge to Present at Frost & Sullivan’s Customer Contact 2013, East

WINNIPEG, Manitoba. March 27, 2013 – Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, will be leading a Fireside Chat Breakout Session at

Using VOC to Create the Ideal Online Experience

Digital communication is changing consumer spending habits and online behavior. Leveraging the Voice of the Customer in these channels is the best way to ensure

Wallace Elected to 2013 SOCAP Board of Directors

WINNIPEG, Manitoba. February 18, 2013 – Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals

24-7 Intouch to Attend Customer Response Summit 5

WINNIPEG, MANITOBA. February 8, 2013 – Representatives from 24-7 Intouch and Social Herd will attend the fifth annual Customer Response Summit, taking place February 11 to 13

Questions for Your Outsourcer

Determining which contact center to partner with can be a difficult process, especially for first time outsourcers. With multiple vendors to choose from, what criteria should you use

Best Practices for Choosing a Contact Center

Guest blog post from Megan Webb-Morgan from Resource Nation.

Loyalty in the Contact Center

According to Oracle in their 2012 CX Index Report, ‘Why Customer Satisfaction is no Longer Enough,’ “70% of shoppers have stopped buying goods or services from a