WINNIPEG, Manitoba. April 25, 2013 – Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, and Linda Grover, Consumer Affairs Supervisor at McCormick Canada, will be presenting at
Our team has just returned from last week’s Frost & Sullivan 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange in Marco Island, Florida.
We recently asked our Operations experts about their recommendations for developing and maintaining customer loyalty in the contact center.
WINNIPEG, Manitoba. March 27, 2013 – Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, will be leading a Fireside Chat Breakout Session at
Digital communication is changing consumer spending habits and online behavior. Leveraging the Voice of the Customer in these channels is the best way to ensure
WINNIPEG, Manitoba. February 18, 2013 – Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals
WINNIPEG, MANITOBA. February 8, 2013 – Representatives from 24-7 Intouch and Social Herd will attend the fifth annual Customer Response Summit, taking place February 11 to 13
Determining which contact center to partner with can be a difficult process, especially for first time outsourcers. With multiple vendors to choose from, what criteria should you use
Guest blog post from Megan Webb-Morgan from Resource Nation.
According to Oracle in their 2012 CX Index Report, ‘Why Customer Satisfaction is no Longer Enough,’ “70% of shoppers have stopped buying goods or services from a
24-7 Intouch has been providing contact center and BPO solutions for over 19 years, and is consistently recognized as an award-winning global outsourcer.
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