24-7 intouch contact centers
24-7 intouch contact centers

Our Blog

24-7 Intouch to Share Best Practices in Customer Experience Excellence at 10th Anniversary of Frost & Sullivan, CCEAST

Delivering Aligned Customer Experience Across All Channels

Our team recently returned from the Astute Solutions’ 2014 Customer Conference, which took place February 25-28 in Las Vegas, Nevada.

Olympic Parallels – The Future of the Customer Experience

The 22nd Winter Olympics opened Friday, February 7, 2014 in Sochi, Russia. This year’s games features 2,900 athletes from 87 countries.

Using VoC Data: How to Improve Customer Surveys

Customer surveys are meant to be a measure of the Voice of the Customer (VoC). If executed correctly, they can validate the things you are doing well, and expose areas for improvement.

5 Tips to Avoid a Customer Service Meltdown During the Holidays

Our Customer Experience Leaders got together to discuss how to deal with some of the stress that can be felt during the holiday season.

Looking Ahead to 2014: Developing Your Global Customer Care Strategy

Customer service is one of the most important components of any business. The individual service transactions combine together to create an overall customer experience, one in which, if executed correctly, will lead to

Get Your Customer Care Ramped Up for the Christmas Season

24-7 Intouch has several clients in the online and multichannel retail industry who experience increased volumes over the Christmas season. The National Retail Federation predicted 2008 holiday sales to reach

Get Holiday Ready! 8 Customer Service Tips for 2013 & Beyond

Snow is falling and temperatures chilling in the Northern Hemisphere and for most, it finally feels like winter has arrived. Christmas will be here before we know it. Online sales are expected to rise to

In Case You Missed it - SOCAP AC 2013

We had a great time celebrating SOCAP's 40th anniversary in Scottsdale Arizona last month. The conference took place Oct. 27-30 and included

24-7 Intouch & Financial Services Leader Broadridge to Present at SOCAP 40th Annual

WINNIPEG, Manitoba. October 22, 2013 – 24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference.