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24-7 Intouch to Attend Shop.Org Annual Summit 2013

WINNIPEG, Manitoba. September 26, 2013 – 24-7 Intouch will be expanding their involvement in the ecommerce community by attending the Shop.Org Annual Summit 2013.

24-7 Intouch to Speak at CallCopy User Conference, Connect 13

WINNIPEG, Manitoba. September 13, 2013 – Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13.

Social Herd to Provide Leadership and Strategy at Customer Response Summit Detroit

WINNIPEG, Manitoba. September 4, 2013 – As a leading provider of social media customer care, Social Herd will be facilitating a

Best Practices in Multichannel Customer Care - Part 3

Click here to read Part 1 and Part 2 in the series from our Operations Team. Here are two more of their top service tips for multichannel connected customers.

Best Practices in Multichannel Customer Care - Part 2

Click here to read Part 1 in the series from our Operations Team that focused on training, quality, and developing a focus when dealing with multichannel connected customers. Here are two more of their top service tips.

Best Practices in Multichannel Customer Care

Members of our Operations Team recently listed their top tips for providing the highest level of service to multichannel connected customers. Keep reading to hear what they had to say.

Steps to Shift From Reactive to Proactive Customer Service

1) Stick to the Script?

REACTIVE SOLUTION: Having a script that Customer Service Representatives will follow related to specific inquiries.

PROACTIVE SOLUTION: Develop self-help material, such as a

24-7 Intouch Included in Top 10 of the 2013 Top 50 Teleservices Agency Ranking by CUSTOMER Magazine

WINNIPEG, MANITOBA. June 17, 2013 — TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking.

24-7 Intouch to Attend Customer Response Summit Toronto

WINNIPEG, Manitoba. May 28, 2013 - Representatives from 24-7 Intouch and Social Herd will be attending the Customer Response Summit Toronto,

SOCAP Symposium 2013 – Key Takeaways

24-7 Intouch and Social Herd have just returned from SOCAP International’s 2013 Symposium in New Orleans, Louisiana, where they gathered alongside over 350 participants to