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Best Practices in Multichannel Customer Care - Part 2

Click here to read Part 1 in the series from our Operations Team that focused on training, quality, and developing a focus when dealing with multichannel connected customers. Here are two more of their top service tips.

Best Practices in Multichannel Customer Care

Members of our Operations Team recently listed their top tips for providing the highest level of service to multichannel connected customers. Keep reading to hear what they had to say.

Steps to Shift From Reactive to Proactive Customer Service

1) Stick to the Script?

REACTIVE SOLUTION: Having a script that Customer Service Representatives will follow related to specific inquiries.

PROACTIVE SOLUTION: Develop self-help material, such as a

24-7 Intouch Included in Top 10 of the 2013 Top 50 Teleservices Agency Ranking by CUSTOMER Magazine

WINNIPEG, MANITOBA. June 17, 2013 — TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking.

24-7 Intouch to Attend Customer Response Summit Toronto

WINNIPEG, Manitoba. May 28, 2013 - Representatives from 24-7 Intouch and Social Herd will be attending the Customer Response Summit Toronto,

SOCAP Symposium 2013 – Key Takeaways

24-7 Intouch and Social Herd have just returned from SOCAP International’s 2013 Symposium in New Orleans, Louisiana, where they gathered alongside over 350 participants to

24-7 Intouch - A Culture of Customer Service

A Culture of Customer Service

24-7 Intouch and McCormick to Speak at SOCAP International 2013 Symposium

WINNIPEG, Manitoba. April 25, 2013 – Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, and Linda Grover, Consumer Affairs Supervisor at McCormick Canada, will be presenting at

Frost & Sullivan Customer Contact 2013, East

Our team has just returned from last week’s Frost & Sullivan 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange in Marco Island, Florida.

24-7 Intouch Loyalty Best Practices

We recently asked our Operations experts about their recommendations for developing and maintaining customer loyalty in the contact center.