1) Stick to the Script?
REACTIVE SOLUTION: Having a script that Customer Service Representatives will follow related to specific inquiries.
PROACTIVE SOLUTION: Develop self-help material, such as a
WINNIPEG, MANITOBA. June 17, 2013 — TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking.