In Touch Contact Centers

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Thinking Outside The Box: The Subscription Model

The subscription box industry has exploded recently, attracting more monthly subscribers each year. Although subscription services aren’t a new concept, their popularity has prompted the introduction of more diverse and niche offerings. Industry...

24-7 Intouch Announces Winnipeg Expansion

WINNIPEG, Manitoba, January 18, 2018 - 24-7 Intouch, a Winnipeg headquartered and global leader in contact center solutions, today announced it will expand its footprint with a fourth campus in the city.

Finding The Right Fit For Your Brand

So, you’ve defined your values and mission statement (or 10 Things) for your brand. You’ve even plastered it on your website and marketing materials. But now you’re growing and need to hire new people who are aligned with your brand, culture and...

Beat The Distance: Taking Your Culture Worldwide

Global businesses are taking full advantage of top talent and breaking into foreign markets. An important question that companies need to ask is, how do you motivate and align your global workforce with your company culture?

Recap: Black Friday 2017 Trends

Black Friday shopping is a holiday tradition that’s not going anywhere. The retail landscape continues to rapidly change with the popularity of online shopping and on-the-go purchases. That’s why it’s so important for customer service teams to...

Social Customer Care 2.0

Social media isn’t an emerging channel anymore - it's a necessity. We know that social media is here to stay, but the best practices for engagement will always evolve as our industry transforms. Voice support is a perfect example of this. Even...

Why Bother Measuring Customer Satisfaction? Part 2

In our last blog post, we talked about the importance of customer satisfaction surveys and the critical questions brands should ask themselves before they execute on the survey. This time, we’re breaking down the four main question types most...

Key Areas for Evaluating Contact Centers

Determining which contact center to partner with can be a difficult process, especially if it is your first time outsourcing. With multiple partners to choose from, what criteria should you use to determine a good fit for your company, your...

Why Bother Measuring Customer Satisfaction? Part 1

CSAT surveys are a powerful tool that companies can use to drive loyalty and ensure their customers are happy throughout their entire journey with your brand.

24-7 Intouch Hosts Weekly Hiring Fairs

Want to be a part of a winning team? 24-7 Intouch is hiring hundreds of Customer Service Representatives with competitive wages and an awesome culture to match.

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