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24-7 Intouch Wins 2017 Elite Contact Center Outsourcing Award

WINNIPEG, Manitoba, July 27, 2017 - 24-7 Intouch, a global leader in contact center solutions, has won the 2017 Elite Contact Center Outsourcing Award, presented by TMC.

24-7 Intouch was recognized as a top global teleservices agency for inbound...

Winning At Customer Service With Branding

Imagine you’re in a heated game of Pictionary, when all of a sudden, you get the word “brand”. What would you draw to win the game?

When a lot of people think of branding, they think of free pens given away at career fairs and conferences, or...

24-7 Intouch Announces Expansion to Las Vegas

24-7 Intouch, a global leader in contact center solutions, today announced it will continue to expand its US footprint into Las Vegas.

This will be the 14th campus for the company, currently operating in the United States, Canada, Guatemala,...

What's New in Customer Service?

The customer service industry is moving fast - really fast. Every time you turn your head, there’s a new way for customers to get in touch with their favorite brand. Email, live chat, Twitter and Facebook; the possibilities are endless compared...

Connecting the Dots: Customer Experience & Social Media

With the rise of the technology age, many predicted companies like LEGO would decline in popularity. How could little plastic building blocks compare with the allure of video games and addicting apps? LEGO was aware of the challenge, and faced it...

24-7 Intouch Sponsors 2017 Mark Scheifele Golf Classic

24-7 Intouch is excited to announce that we will once again be the title sponsor of the annual Mark Scheifele Golf Classic. The event, which is in support of KidSport Winnipeg, will take place on June 26, 2017 at the Niakwa Country Club.

Brand Influencers vs Advocates

Brand perception on social media is driving many companies to look for key individuals, or “influencers” to aid in the dispersion of marketing content. A debate exists as to whether these social personas are able to go beyond creating brand...

Hiring for the Right Culture Fit

In a recent post, we discussed recruiting and some new angles to find the best candidates. But how do you keep them? One thing that’s really important is hiring for the appropriate culture fit, especially if you’re a company that lives and...

Happy Hunting!

It’s (head)hunting season! While many of us will be out this weekend hunting for eggs, statistics show that with most organizations, spring is peak hiring season; In some industries, hiring in April, May and June proceeds at double the pace of...

The Benefits of Outsourcing Your Customer Care Program

Creating consistent communication channels between you and your customers builds long-term relationships and increased brand loyalty.

With newer communication channels such as social media and SMS messaging, and the customer expectation to be...

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