In Touch Contact Centers

Our Blog

Brand Influencers vs Advocates

Brand perception on social media is driving many companies to look for key individuals, or “influencers” to aid in the dispersion of marketing content. A debate exists as to whether these social personas are able to go beyond creating brand...

Hiring for the Right Culture Fit

In a recent post, we discussed recruiting and some new angles to find the best candidates. But how do you keep them? One thing that’s really important is hiring for the appropriate culture fit, especially if you’re a company that lives and...

Happy Hunting!

It’s (head)hunting season! While many of us will be out this weekend hunting for eggs, statistics show that with most organizations, spring is peak hiring season; In some industries, hiring in April, May and June proceeds at double the pace of...

The Benefits of Outsourcing Your Customer Care Program

Creating consistent communication channels between you and your customers builds long-term relationships and increased brand loyalty.

With newer communication channels such as social media and SMS messaging, and the customer expectation to be...

Get Your Head In The Cloud

No, not those big white puffy things in the sky! The trend of contact centers moving from on-premises solutions to cloud-based solutions is significant and not to be ignored. In fact, 3/4 of contact center companies have either already integrated...

Spring Cleaning For Your CX

SPRING IS HERE (unless you are at our Corporate HQ in Winnipeg, Canada where we’re expecting Spring sometime around June). That means Spring Cleaning! We know you’re excited to get that closet, car, or yard organized but what about giving your...

Funny Business

In the early 2000’s, the customer care industry was seen as commoditized. The common thought was services provided through outsourced companies were virtually undifferentiated. And maybe they were. But that was then.

B2B For Your B

Great experiences shouldn't just be reserved for your paying customers. Employees and suppliers can feel the love too. With a dynamic workforce and strong cultural understanding, the best customer care partners can do more for their clients than...

And The Winner Is...

This weekend, all eyes will be on La La Land (literally and figuratively) for Hollywood’s biggest night. Although “it is an honor just to be nominated”, the sweet taste of victory is always better. If A-Listers don’t want to admit it, we...

Stop, Look, and Listen: How To Take Your Brand From Good to Great

While Tom Brady undoubtedly brought his A-game to the Super Bowl, so did this year’s advertisers. Generally, people want uninterrupted programming, but advertisers pull out all the stops for their Super Bowl slots (costing on average $6 million...

< 1 2 3 4 5 ... 19 >