24-7 intouch contact centers
24-7 intouch contact centers

Our Blog

24-7 Intouch Announces Acquisition of Latin American BPO Innovative Contact Solutions

WINNIPEG, Manitoba. October 16th, 2013 – 24-7 Intouch Inc announced today the acquisition of Innovative Contact Solutions (ICS),a multichannel Business Process Outsourcer (BPO) located

Customer Service Week - CSR Spotlight

Customer Service Week is celebrated globally to honor those who devote their lives to customer care. We are beyond grateful for our amazing customer service team.

Customer Service Week - CX Team

Customer Service Week is celebrated globally to honor those who devote their lives to customer care. We are beyond grateful for our amazing customer service team.

Evolving Your Experience

The shift has happened, but the impact is still in progress. We all knew the widespread adoption of smart phones, devices, software and other technology would change the way people communicate with companies.

24-7 Intouch to Attend Shop.Org Annual Summit 2013

WINNIPEG, Manitoba. September 26, 2013 – 24-7 Intouch will be expanding their involvement in the ecommerce community by attending the Shop.Org Annual Summit 2013.

24-7 Intouch to Speak at CallCopy User Conference, Connect 13

WINNIPEG, Manitoba. September 13, 2013 – Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13.

Social Herd to Provide Leadership and Strategy at Customer Response Summit Detroit

WINNIPEG, Manitoba. September 4, 2013 – As a leading provider of social media customer care, Social Herd will be facilitating a

Best Practices in Multichannel Customer Care - Part 3

Click here to read Part 1 and Part 2 in the series from our Operations Team. Here are two more of their top service tips for multichannel connected customers.

Best Practices in Multichannel Customer Care - Part 2

Click here to read Part 1 in the series from our Operations Team that focused on training, quality, and developing a focus when dealing with multichannel connected customers. Here are two more of their top service tips.

Best Practices in Multichannel Customer Care

Members of our Operations Team recently listed their top tips for providing the highest level of service to multichannel connected customers. Keep reading to hear what they had to say.