In Touch Contact Centers

Our Blog

SOCAP Canada Event: Improving the Customer Experience

WINNIPEG, Manitoba. Sept. 5, 2012 – 24-7 Intouch’s Chris Wallace, Vice President of Sales, Dedicated Solutions, will be chairing the SOCAP Canada 2012 Community Event: Improving the Customer Experience.

Call Me...Maybe Not

The customer service world is changing and the evolution of technology has created a significant shift in the way customers are reaching out to their brands.

Contact Center Recipe for Success

Finding the correct balance in your complete customer care strategy, that delivers both customer experience and ROI, can often be difficult.

The Importance of Meaningful Connections

In our webinar, “Make Your Online Connections Count,” panelists Lawrence Solis from LivePerson and Maya Kotecha from Social Herd, spoke on how to create meaningful connections in their respective fields.

Concentrate on the Customer Experience: How Sephora Uses Social & Developing Your own Strategy

If you missed Part One in this series click here to read it first!

Consistency is Key: Promote Dialogue and E-Commerce Purchasing on Social Sites

Social media marketing can seem overwhelming. When you start out it can feel like no one is listening, then once it

24-7 Intouch to Attend LivePerson Aspire 2012

WINNIPEG, Manitoba. May 16, 2012 – For the second consecutive year, members of 24-7 Intouch will attend LivePerson’s Aspire 2012 customer summit, taking place June 12th to 14th in New York City.

24-7 Intouch Recognized as 2012 Top 50 Teleservices Agency by CIS Magazine

WINNIPEG, MANITOBA. May 14, 2012 — 24-7 Intouch, global contact center outsourcer, announced today that it has been named on the Customer Interaction Solutions 27th Annual Top 50 Teleservices Agencies Ranking,

Contact Center Slang – You Said What? – Part 3

After attending two fantastic events last month, Frost & Sullivan Customer Contact East and SOCAP (Society of Consumer Affairs Professionals) it was very apparent that online chat,

Live Chat Integration - Part 1

Consumers lead increasingly busier lives with each passing year. Between work, meetings, family, friends, hobbies and socializing (if we’re lucky), balance often seems difficult to maintain.