In Touch Contact Centers

Our Blog

Loyalty in the Contact Center

According to Oracle in their 2012 CX Index Report, ‘Why Customer Satisfaction is no Longer Enough,’ “70% of shoppers have stopped buying goods or services from a

Are you ready for the holidays?

Companies are working hard to prepare for the holiday season, some starting to roll out their first holiday promotions as early as September, in an effort to realign with buyer tendencies.  

24-7 Intouch to Attend Loyalty World USA

WINNIPEG, Manitoba. October 24, 2012 – Representatives from 24-7 Intouch will attend Terrapinn’s 2nd annual Loyalty World USA, running October 29-31 in Las Vegas, Nevada.

24-7 Intouch to Speak at SOCAP International 2012 Annual Conference

WINNIPEG, Manitoba. September 28, 2012 – Representatives from 24-7 Intouch will attend the SOCAP International 2012 Annual Conference, running October 14-17 in San Diego, California.

Customer Service Hall of Fame

The recent MSN Money 2012 Customer Service survey, conducted with JZ Analytics, listed the top ten companies who give the best customer service according to respondents.

SOCAP Canada Event: Improving the Customer Experience

WINNIPEG, Manitoba. Sept. 5, 2012 – 24-7 Intouch’s Chris Wallace, Vice President of Sales, Dedicated Solutions, will be chairing the SOCAP Canada 2012 Community Event: Improving the Customer Experience.

Call Me...Maybe Not

The customer service world is changing and the evolution of technology has created a significant shift in the way customers are reaching out to their brands.

Contact Center Recipe for Success

Finding the correct balance in your complete customer care strategy, that delivers both customer experience and ROI, can often be difficult.

The Importance of Meaningful Connections

In our webinar, “Make Your Online Connections Count,” panelists Lawrence Solis from LivePerson and Maya Kotecha from Social Herd, spoke on how to create meaningful connections in their respective fields.

Concentrate on the Customer Experience: How Sephora Uses Social & Developing Your own Strategy

If you missed Part One in this series click here to read it first!