24-7 intouch contact centers
24-7 intouch contact centers

Our Blog

Wallace Elected to 2013 SOCAP Board of Directors

WINNIPEG, Manitoba. February 18, 2013 – Chris Wallace, Vice President of Sales, Dedicated Solutions at 24-7 Intouch, has been elected to the Society of Consumer Affairs Professionals

24-7 Intouch to Attend Customer Response Summit 5

WINNIPEG, MANITOBA. February 8, 2013 – Representatives from 24-7 Intouch and Social Herd will attend the fifth annual Customer Response Summit, taking place February 11 to 13

Questions for Your Outsourcer

Determining which contact center to partner with can be a difficult process, especially for first time outsourcers. With multiple vendors to choose from, what criteria should you use

Best Practices for Choosing a Contact Center

Guest blog post from Megan Webb-Morgan from Resource Nation.

Loyalty in the Contact Center

According to Oracle in their 2012 CX Index Report, ‘Why Customer Satisfaction is no Longer Enough,’ “70% of shoppers have stopped buying goods or services from a

Are you ready for the holidays?

Companies are working hard to prepare for the holiday season, some starting to roll out their first holiday promotions as early as September, in an effort to realign with buyer tendencies.  

24-7 Intouch to Attend Loyalty World USA

WINNIPEG, Manitoba. October 24, 2012 – Representatives from 24-7 Intouch will attend Terrapinn’s 2nd annual Loyalty World USA, running October 29-31 in Las Vegas, Nevada.

24-7 Intouch to Speak at SOCAP International 2012 Annual Conference

WINNIPEG, Manitoba. September 28, 2012 – Representatives from 24-7 Intouch will attend the SOCAP International 2012 Annual Conference, running October 14-17 in San Diego, California.

Customer Service Hall of Fame

The recent MSN Money 2012 Customer Service survey, conducted with JZ Analytics, listed the top ten companies who give the best customer service according to respondents.

SOCAP Canada Event: Improving the Customer Experience

WINNIPEG, Manitoba. Sept. 5, 2012 – 24-7 Intouch’s Chris Wallace, Vice President of Sales, Dedicated Solutions, will be chairing the SOCAP Canada 2012 Community Event: Improving the Customer Experience.