In Touch Contact Centers

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Consistency is Key: Promote Dialogue and E-Commerce Purchasing on Social Sites

Social media marketing can seem overwhelming. When you start out it can feel like no one is listening, then once it

24-7 Intouch to Attend LivePerson Aspire 2012

WINNIPEG, Manitoba. May 16, 2012 – For the second consecutive year, members of 24-7 Intouch will attend LivePerson’s Aspire 2012 customer summit, taking place June 12th to 14th in New York City.

24-7 Intouch Recognized as 2012 Top 50 Teleservices Agency by CIS Magazine

WINNIPEG, MANITOBA. May 14, 2012 — 24-7 Intouch, global contact center outsourcer, announced today that it has been named on the Customer Interaction Solutions 27th Annual Top 50 Teleservices Agencies Ranking,

Contact Center Slang – You Said What? – Part 3

After attending two fantastic events last month, Frost & Sullivan Customer Contact East and SOCAP (Society of Consumer Affairs Professionals) it was very apparent that online chat,

Live Chat Integration - Part 1

Consumers lead increasingly busier lives with each passing year. Between work, meetings, family, friends, hobbies and socializing (if we’re lucky), balance often seems difficult to maintain.

24-7 Intouch and Unilever to Deliver Think Tank Session at Frost & Sullivan Event

WINNIPEG, Manitoba. April 3, 2012 – Matt Cockell, Vice President of Sales & Business Development at 24-7 Intouch and Jack Sullivan, Operations Manager at Unilever, will co-facilitate a Think Tank session

Pinterest for B2B Marketers

Currently managed by Cold Brew Labs, Pinterest is an online site that allows you to “pin” or place pictures, photographs, information, etc. in an organized and aesthetically pleasing way.

Contact Center Slang – You Said What? - Part 2

I recently returned back to work from the Astute Solutions 2012 Customer Conference. After spending a few days with industry experts, I felt it was time to write the second installment of Contact Center Slang.

Astute Solutions 2012 Customer Conference

Last month, along with other members of the 24-7 Intouch team, I attended the Astute Solutions 2012 Customer Conference in San Diego.

"You Said What?" - Contact Center Slang

Ever had the pleasure (horror more like) of listening in on your network administration team have a conversation about how the contact center actually works?