Ever sit at work, and think about the things you do on a daily basis? Take an email for example.
In an interview with ZDNet, Get Satisfaction CEO Wendy Lea discusses the importance of online social engagement and how customer service has changed.
I recently read this article by Zack Urlocker for CRN. He outlines the customer service value of multiple channels, and how they must be managed to maximize their potential.
Social Media today, is what chat was in the past: an emerging new channel. Today, some of us have figured out our chat channel and those who have, are already one step ahead of the game in figuring out their social media channel.
Cyber Monday continues to gain momentum each year, although still considered a “little cousin” to Black Friday.
There are some doing it well, but it’s a still challenge many companies face. To be more specific, it can be difficult to measure its success.
The success or failure of a project is frequently captured in black and white through its Key Performance Indicators.
Many businesses are challenged with the ability to utilize their technology investments to their fullest potential.
Are you ready to use Social Media as a way to connect to customers? What issues do you think it will solve?
It continues to amaze me how this notion still holds true in today’s age of ‘social’. Conceptualized and written in the 1960’s, McLuhan truly captured the essence
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