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24-7 Intouch to Present at the SOCAP 2016 Annual Conference

Greg Fettes, Co-Founder and CEO of 24-7 Intouch, will host an interactive panel discussion with two of the world’s biggest on-demand industry disruptors at the SOCAP Annual Conference at Disney Contemporary Resort in Orlando, Florida.

24-7 Intouch & Molson Coors Canada to Present at SOCAP Canada Summit

Tim Kisil, Director of Customer Experience at 24-7 Intouch, along with Carole Berry, Corporate Affairs Specialist at Molson Coors Canada, will host an interactive session of industry best practices at SOCAP Canada’s 3rd Annual Customer...

You Can Fail, But Fail Fast

“If you’ve never failed, you’ve never tried anything new.” Albert Einstein said that and he was a pretty smart guy. We are all going to make mistakes, but need to recognize them. We want our leaders to feel empowered to make decisions and push...

Five Ways to Boost Employee Engagement

Employee engagement has been a hot topic for years now, but many employers have found the goal of a fully engaged workforce to be elusive, despite their best efforts.

Case Study: White Glove Service

A personalized white glove approach to customer service shows your customers that you value their dedication to your brand with each interaction. By doing so, you’ll do more than just increase customer satisfaction. You will foster brand loyalty...

Case Study: Retail Live Chat Solution

Want happier customers? Implementing a live chat solution can keep customers satisfied, while helping retailers grow their business online. Live chats provide fast, on-demand customer support right on your website, giving you an opportunity to...

The Case for Employee Advocacy on Social Media

Social media has revolutionized the way we communicate and share our experiences. Today, nearly everyone has a voice, an opinion, and a means of sharing them instantly with large networks.

24-7 Intouch Hires New Vice President of Customer Experience

24-7 Intouch is proud to announce and welcome Kim McMiller as the Company’s new Vice President of Customer Experience.

You’ve Got a Friend in Facebook Messenger

In April, Facebook announced it was turning its instant messaging and software application service into a platform that allows businesses to use it as a customer service tool to chat with consumers.

Creating A True Brand Experience With Data

Information such as how consumers use a product, opinions on quality, and other VoC (Voice of the Customer) metrics prove useful in determining a customer care strategy.

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