In Touch Contact Centers

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Best Practices for a Successful SMS Solution

Similar to social media accounts, text messaging or Short Messaging Service (SMS) feels more personal to consumers. 

Here’s my number. So text me, maybe.

Consumer habits are changing, and meeting their expectations for the way they prefer to be communicated to is imperative for success.

Fostering a Healthy & Positive Social Community

Social media communities, such as your Facebook page or community forum, can provide great advantages to a brand.

Learn, Unlearn

We often use the philosophy “Learn, Unlearn” to ensure we are delivering the highest quality in every aspect of our business. Immersing ourselves in the unique culture

24-7 Intouch to Sponsor and Attend Shoptalk 2016!

24-7 Intouch is thrilled to be a sponsor of the first annual Shoptalk, The Next Gen Commerce Event May 15-18, 2016 at Aria Las Vegas!

What We Love Most About Our Home Is Who We Share It With

Although it is easy to define a workplace by location, aesthetics and perks, it really is about the people.

Inspiration Needs Execution

“To me, ideas are worth nothing unless executed. They are just a multiplier. Execution is worth millions.” – Steve Jobs

We encourage our teams and partners to push the status quo everyday with new ideas.

The CX Journey is Always Personal – Make it Urgent

70% of buying experiences are based on how the customer feels they are being treated” - McKinsey and Company Consumer Report

Simply stated, but a strong statement.

Personalizing the Retail Experience

Today's retail consumers expect a seamless experience that provides personalized communication on new products and engaging loyalty programs across all customer service channels.

24-7 Intouch to Attend Frost & Sullivan CC East in Disney World

It’s the time we’ve all been waiting for -- Frost & Sullivan Customer Contact, East! 24-7 Intouch is delighted to be a part of this year’s conference,

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