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Stop, Look, and Listen: How To Take Your Brand From Good to Great

While Tom Brady undoubtedly brought his A-game to the Super Bowl, so did this year’s advertisers. Generally, people want uninterrupted programming, but advertisers pull out all the stops for their Super Bowl slots (costing on average $6 million...

24-7 Intouch Wins Asper School of Business Employer of the Year

24-7 Intouch has been awarded the 2016 Asper School of Business Co-Op Employer of the Year by the University of Manitoba.

This is the first year 24-7 Intouch has been awarded the designation since the start of their program participation in 2015.

3 Customer Service Trends to Watch in 2017

Now that 2016 is neatly tucked away in the history books, it’s time for us to watch out for some exciting trends in customer service over the next 11 months.

We’ve identified three customer service trends that made cameos in 2016, but will take...

Mapping Retail Success

According to a Digital Trends report, 73% of consumers prefer to buy from brands that use personal information to make their shopping experience more relevant. And online shopping trends put out by Monetate reported that 40% of consumers buy more...

Transform the Customer Experience

Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management.

SMS Best Practices

Consumers want the ability to connect with brands anytime, anywhere. SMS solutions allow brands to do just that. Watch our video for some helpful tips and best practices.

3 Ways to Create a Customer-Centric Experience in the Shared Economy

44% of US adults have participated in the sharing economy, playing the roles of lenders, borrowers, drivers, hosts and guests.

Preparing Your Online Channels for the Holidays

Studies show that when it comes to holiday shopping, it is never too early to start preparing for an influx of customers. According to the National Retail Federation,

Frost & Sullivan Session Round Up

The two words that come to mind when reflecting on the past Frost & Sullivan Customer Contact West event in Tucson, Arizona are insightful and collaborative.  As usual, the event was loaded with content, education, networking and plenty of...

Welcome to Our New Website!

24-7 Intouch is excited to launch our brand new, revamped website. The redesigned site, which soft-launched in August, includes innovative changes to our prospect, client, and employee facing resources. It also includes a comprehensive thought...

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