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Five Ways to Boost Employee Engagement

Employee engagement has been a hot topic for years now, but many employers have found the goal of a fully engaged workforce to be elusive, despite their best efforts.

Case Study: White Glove Service

A personalized white glove approach to customer service shows your customers that you value their dedication to your brand with each interaction. By doing so, you’ll do more than just increase customer satisfaction. You will foster brand loyalty...

Case Study: Retail Live Chat Solution

Want happier customers? Implementing a live chat solution can keep customers satisfied, while helping retailers grow their business online. Live chats provide fast, on-demand customer support right on your website, giving you an opportunity to...

The Case for Employee Advocacy on Social Media

Social media has revolutionized the way we communicate and share our experiences. Today, nearly everyone has a voice, an opinion, and a means of sharing them instantly with large networks.

24-7 Intouch Hires New Vice President of Customer Experience

24-7 Intouch is proud to announce and welcome Kim McMiller as the Company’s new Vice President of Customer Experience.

You’ve Got a Friend in Facebook Messenger

In April, Facebook announced it was turning its instant messaging and software application service into a platform that allows businesses to use it as a customer service tool to chat with consumers.

Creating A True Brand Experience With Data

Information such as how consumers use a product, opinions on quality, and other VoC (Voice of the Customer) metrics prove useful in determining a customer care strategy.

Finding the Magic in Your Customer Experience

Recently a friend of mine left for a year-long internship program at the most magical place on earth - Disney World. Tracking his adventures through social media, I was reminded of my own amazing experiences and the consistent agreement of...

24-7 Intouch Sponsor for Annual Mark Scheifele Golf Tournament

24-7 Intouch is once again the title sponsor of the second annual Mark Scheifele Golf Tournament in support of KidSport Winnipeg. The golf tournament will be held on June 27, 2016 at Niakwa Golf and Country Club.

Creating a Loyal Community: The Social Media Advantage

Not only is a social brand page a place for customers to find current information, it also provides the perfect opportunity to engage with fans and answer any questions they may have.

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