24-7 Intouch is proud to announce and welcome Kim McMiller as the Company’s new Vice President of Customer Experience. McMiller will lead the Consumer Packaged Goods and Restaurant industry as her primary verticals,supporting existing customer relationships, including implementation, revenue streams and transforming voice of the agent information into actionable customer insights.
McMiller brings over 28 years of business experience in the customer service industry, with expertise in special situations management, process improvement, global operations, customer relationship management, and social media engagement. Her most recent role was at Kraft Foods as an Associate Director, where she led an internal team comprised of Training/Telecom, Knowledge Management, Escalation, Social Media and oversight of the contact center outsource partners.
"I am thrilled to be part of the 24-7 Intouch family,” said McMiller. “My entire career has been spent in the customer service industry and I look forward to continuing that tradition by providing innovative solutions to our current and future customers."
McMiller is a long-standing, active member of the Society of Consumer Affairs Professionals in Business (SOCAP International), where she has held several roles, including National Board Chair, Board Advisor, Committee Chair and Chicago Chapter Board Chair. She is also a director on the Board for the Greater South Loop Association as well as director for the State Place Association Board.
McMiller earned her Bachelor of Arts degree in Journalism from Western Illinois University.