WINNIPEG, Manitoba. March 22, 2018 – Morgan Stewart, Vice President of Marketing at 24-7 Intouch, will be leading an interactive think tank session at Frost and Sullivan’s 12th Annual Customer Contact Europe.
The Executive MindXchange takes place June 11-13, 2018 at the Clontarf Castle Hotel in Dublin, Ireland. This is the first Customer Contact Europe that 24-7 Intouch will be participating in.
Stewart's session, titled 'Cultivating Agents As Your Brand Voice’, is scheduled for Tuesday, June 12 at 10:40am. Key takeaways will include empowering your team members to personalize the conversation with customers, insights on how personalized data motivates self-management and customer loyalty, and success factors in creating a culture that mirrors your brand in an outsourced environment.
“It’s important that your team members feel like an extension of your brand so they can be empowered to provide seamless experiences with each customer connection,” said Stewart. “I’m excited to collaborate on this topic with Frost and Sullivan’s European community."
In April, 24-7 Intouch will be presenting at Frost and Sullivan’s Customer Contact East at the JW Marriott Marco Island Beach Resort in Marco Island, Florida.
About 24-7 Intouch
24-7 Intouch is global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.
About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.