WINNIPEG, Manitoba. February 20, 2018 – Jason Rosser, Vice President of Operations at 24-7 Intouch, will be leading an interactive roundtable session at Frost and Sullivan’s 14th Annual Customer Contact Executive MindXchange.
The event takes place April 8-11, 2018 at the JW Marriott Marco Island Beach Resort in Marco Island, Florida.
Rosser’s session, titled 'Driving Change Beyond the Contact Center', is scheduled for Monday, April 9 at 1:45pm. Key takeaways will include techniques to drive change by fixing systemic issues and identifying new opportunities to add value to your customer program, and success factors for driving change with customer data.
“In the customer service world, we’re fortunate to have a ton of data at our fingertips, but many brands aren’t using it to drive strategic change beyond their customer service programs,” said Rosser. “I’m excited to collaborate and share my knowledge with the Frost and Sullivan community."
Prior to joining 24-7 Intouch, Rosser served as Head of Customer Experience Operations at JackThreads and Head of Global Customer Care Operations at Abercrombie & Fitch, where he oversaw the Customer Engagement and fulfillment operations, Net Promoter program, customer insights and multilingual customer care operations.
About 24-7 Intouch
24-7 Intouch is global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.
About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.