In Touch Contact Centers

Resources

Thought Paper: Winning With Insights & Analytics

 

Diving deep into insights positively impacts customers, employees and the bottom line by creating: 

Thought Paper: Scaling Culture Through Transformation

 

It’s possible to defend and continue building culture, no matter how big a company gets. Some key things to keep in mind:

Thought Paper: Empowering Teams In The Age Of The Customer

 

Empowering customer care teams to make autonomous decisions might sound risky, but it’s more important than ever. How can you ensure that teams are equipped to give...

Thought Paper: Building Customer Trust With Data Security

 

Customers have more trust issues than ever before, especially when it comes to giving away their personal information. That's why data security programs needs to be top priority.

Thought Paper: Driving Change Beyond The Contact Center

 

In the customer service world, there is a ton of data available to help navigate operations.

These metrics also help to:

Case Study: Luxury Automobile White Glove Service

Brands choose to partner with us because of our ability to become an extension of their brand in an outsourced environment. 

Case Study: Training Success

People are our greatest asset. In our partnership with a well-known travel software company, we invested in our people throughout the entire recruiting, training and nesting process.

Thought Paper: Subscription Model Experience

Partnering with some of the biggest names in subscription services, we've learned a lot about what makes the subscription model tick. 

We work with our partners to handle three main interaction types:

  • Sales Inquiries
  • Troubleshooting
  • Cancellations

Thought Paper: Customer Satisfaction (CSAT) Surveying 

CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience. 

Case Study: Do Your CSRs Sell?

We understand that leveraging your contact center to drive sales and loyalty is important in proving a positive ROI. Our partners rely on us to hire and train team members for sales-specific interactions, increasing the success of their sales...

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