In Touch Contact Centers

Resources

Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world's largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background needed to support their customers within a tight...

Thought Paper: Hiring for the Perfect Alignment

So, you’ve defined the principles, values, and norms that represent your business. You’ve even created a mission statement that your team members recognize as your foundation for success. But now you’re growing, and in need of hiring new people...

Case Study: High Retention During Program Launch

We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved more than 99% retention during program launch.

24-7 Intouch RFP Guide

Managing and writing an RFP is no easy task. Knowing what to ask and how to get the details you need to properly evaluate a new partner can be tough if you don’t know where to start.

SMS Best Practices

Consumers want the ability to connect with brands anytime, anywhere. SMS solutions allow brands to do just that. Watch our video for some helpful tips and best practices.

Transform the Customer Experience

Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management.

24-7 Intouch & Molson Coors Canada to Present at SOCAP Canada Summit

Tim Kisil, Director of Customer Experience at 24-7 Intouch, along with Carole Berry, Corporate Affairs Specialist at Molson Coors Canada, will host an interactive session of industry best practices at SOCAP Canada’s 3rd Annual Customer...

Case Study: Retail Live Chat Solution

Want happier customers? Implementing a live chat solution can keep customers satisfied, while helping retailers grow their business online. Live chats provide fast, on-demand customer support right on your website, giving you an opportunity to...

Case Study: White Glove Service

A personalized white glove approach to customer service shows your customers that you value their dedication to your brand with each interaction. By doing so, you’ll do more than just increase customer satisfaction. You will foster brand loyalty...

24-7 Intouch Hires New Vice President of Customer Experience

24-7 Intouch is proud to announce and welcome Kim McMiller as the Company’s new Vice President of Customer Experience.

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