In Touch Contact Centers

Resources

Thought Paper: Driving Change Beyond The Contact Center

 

In the customer service world, there is a ton of data available to help navigate operations.

These metrics also help to:

Case Study: Luxury Automobile White Glove Service

Brands choose to partner with us because of our ability to become an extension of their brand in an outsourced environment. 

Case Study: Training Success

People are our greatest asset. In our partnership with a well-known travel software company, we invested in our people throughout the entire recruiting, training and nesting process.

Thought Paper: Subscription Model Experience

Partnering with some of the biggest names in subscription services, we've learned a lot about what makes the subscription model tick. 

We work with our partners to handle three main interaction types:

  • Sales Inquiries
  • Troubleshooting
  • Cancellations

Thought Paper: Customer Satisfaction (CSAT) Surveying 

CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience. 

Case Study: Do Your CSRs Sell?

We understand that leveraging your contact center to drive sales and loyalty is important in proving a positive ROI. Our partners rely on us to hire and train team members for sales-specific interactions, increasing the success of their sales...

Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world's largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background needed to support their customers within a tight...

Thought Paper: Hiring for the Perfect Alignment

So, you’ve defined the principles, values, and norms that represent your business. You’ve even created a mission statement that your team members recognize as your foundation for success. But now you’re growing, and in need of hiring new people...

Case Study: High Retention During Program Launch

We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved more than 99% retention during program launch.

24-7 Intouch RFP Guide

Managing and writing an RFP is no easy task. Knowing what to ask and how to get the details you need to properly evaluate a new partner can be tough if you don’t know where to start.

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