It’s possible to defend and continue building culture, no matter how big a company gets. Some key things to keep in mind:
Customers have more trust issues than ever before, especially when it comes to giving away their personal information. That's why data security programs needs to be top priority.
In the customer service world, there is a ton of data available to help navigate operations.
These metrics also help to:
CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience.