Matt Wheatley, Vice President of Customer Experience at 24-7 Intouch, will be leading an interactive session and sharing insights on how to improve the customer journey by identifying key areas where companies can deliver innovative personalized experiences that will ensure immediate engagement and empowered agents.
“One key component to making a lasting, positive impression on your customers is through the personalization of the consumer experience”, said Wheatley. “I look forward to sharing innovative ideas at yet another great summit put on by Execs in the Know.”
Execs in the Know aims to provide insightful content and build a community that learns from one another through industry events, peer to peer collaboration, networking, and industry employment opportunities.
For more information on CRS Phoenix, or to see the agenda please visit the Execs in the Know website.