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Case Study: Email Response Efficiency

Technology is transforming the customer service industry, and we are leading the charge for this transformation with our team at Laivly, by building cutting edge technology solutions for our agents to work with every day. 

In our partnership with a high-end beauty brand, we leveraged our artificial intelligence assistant, SIDD, to improve their email response process. Our SIDD Email implementation saw a 49% improvement in emails answered per hour, as well as increased CSAT and FCR. 

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