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Case Study: Reducing Redundancies with AI

Filling out forms is easy… right? It just got a lot easier. Technology is transforming the customer service industry, and we are leading the charge with our Laivly tech division, building cutting edge solutions for our agents to work with every day.

In our partnership with a world-leading beauty retail brand, we leveraged our artificial intelligence assistant, SIDD, to improve productivity and efficiency when filling forms. Our SIDD Forms implementation saw a 34% reduction in the time it took agents to fill out forms. 

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