24-7 intouch contact centers
24-7 intouch contact centers


Case Study: Technical Implementation & Speed to Production Expertise

During a recent Intouch@Home launch with a complex client partner, we showcased our technical expertise to configure a Salesforce implementation that met the client’s needs in less than four days.

We leveraged team collaboration, training expertise, and our strong vendor partnerships, to deliver exceptional results on a tight timeline. Some highlights of the program launch include:

  • Developed a new training curriculum and materials for first class of agents
  • Recruited and hired agents for wave one launch
  • End-to-end Salesforce implementation for inbound and outbound campaigns
  • Developed custom reporting to support client visibility

Fill out the form to download our case study and learn what it takes to deliver exceptional customer service results on a tight timeline. 

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