In Touch Contact Centers

Resources

24-7 Intouch RFP Guide

Managing and writing an RFP is no easy task. Knowing what to ask and how to get the details you need to properly evaluate a new partner can be tough if you don’t know where to start.

SMS Best Practices

Consumers want the ability to connect with brands anytime, anywhere. SMS solutions allow brands to do just that. Watch our video for some helpful tips and best practices.

Transform the Customer Experience

Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management.

24-7 Intouch & Molson Coors Canada to Present at SOCAP Canada Summit

Tim Kisil, Director of Customer Experience at 24-7 Intouch, along with Carole Berry, Corporate Affairs Specialist at Molson Coors Canada, will host an interactive session of industry best practices at SOCAP Canada’s 3rd Annual Customer...

Case Study: Retail Live Chat Solution

Want happier customers? Implementing a live chat solution can keep customers satisfied, while helping retailers grow their business online. Live chats provide fast, on-demand customer support right on your website, giving you an opportunity to...

Case Study: White Glove Service

A personalized white glove approach to customer service shows your customers that you value their dedication to your brand with each interaction. By doing so, you’ll do more than just increase customer satisfaction. You will foster brand loyalty...

24-7 Intouch Hires New Vice President of Customer Experience

24-7 Intouch is proud to announce and welcome Kim McMiller as the Company’s new Vice President of Customer Experience.

24-7 Intouch Announces Expansion into the Philippines

24-7 Intouch has announced plans for expansion into Manila, Philippines. This will be the 12th contact center facility for the company who currently operates in the United States, Canada, and Guatemala.

24-7 Intouch Sponsors Customer Response Summit in Phoenix

24-7 Intouch is proud to sponsor the Execs in the Know Customer Response Summit (CRS) that will be held at the JW Marriott Desert Ridge Resort & Spa in Phoenix, Arizona from February 23-26, 2016.

24-7 Intouch to sponsor SXSW Accelerator Startup Competition

24-7 Intouch is proud to be the premier sponsor of the  eighth annual South by Southwest (SXSW®) Accelerator startup competition on Saturday, March 12 and Sunday, March 13 2016.

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