Thought Paper: Driving Change Beyond The Contact Center
In the customer service world, there is a ton of data available to help navigate operations. These metrics also help to:
In the customer service world, there is a ton of data available to help navigate operations. These metrics also help to:
Brands choose to partner with us because of our ability to become an extension of their brand in an outsourced environment.
People are our greatest asset. In our partnership with a well-known travel software company, we invested in our people throughout the entire recruiting, training and nesting process.
Partnering with some of the biggest names in subscription services, we've learned a lot about what makes the subscription model tick.
We work with our partners to handle three main interaction types:
CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience.
We understand that leveraging your contact center to drive sales and loyalty is important in proving a positive ROI. Our partners rely on us to hire and train team members for sales-specific interactions, increasing the success of their sales...
In our partnership with one of the world's largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background needed to support their customers within a tight...
So, you’ve defined the principles, values, and norms that represent your business. You’ve even created a mission statement that your team members recognize as your foundation for success. But now you’re growing, and in need of hiring new people...
We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved more than 99% retention during program launch.
Managing and writing an RFP is no easy task. Knowing what to ask and how to get the details you need to properly evaluate a new partner can be tough if you don’t know where to start.
