In Touch Contact Centers

Resources

Thought Paper: Subscription Model Experience

Partnering with some of the biggest names in subscription services, we've learned a lot about what makes the subscription model tick. 

We work with our partners to handle three main interaction types:

  • Sales Inquiries
  • Troubleshooting
  • Cancellations

Thought Paper: Customer Satisfaction (CSAT) Surveying 

CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience. 

Case Study: Do Your CSRs Sell?

We understand that leveraging your contact center to drive sales and loyalty is important in proving a positive ROI. Our partners rely on us to hire and train team members for sales-specific interactions, increasing the success of their sales...

Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world's largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background needed to support their customers within a tight...

Thought Paper: Hiring for the Perfect Alignment

So, you’ve defined the principles, values, and norms that represent your business. You’ve even created a mission statement that your team members recognize as your foundation for success. But now you’re growing, and in need of hiring new people...

Case Study: High Retention During Program Launch

We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved more than 99% retention during program launch.

24-7 Intouch RFP Guide

Managing and writing an RFP is no easy task. Knowing what to ask and how to get the details you need to properly evaluate a new partner can be tough if you don’t know where to start.

SMS Best Practices

Consumers want the ability to connect with brands anytime, anywhere. SMS solutions allow brands to do just that. Watch our video for some helpful tips and best practices.

Transform the Customer Experience

Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management.

24-7 Intouch & Molson Coors Canada to Present at SOCAP Canada Summit

Tim Kisil, Director of Customer Experience at 24-7 Intouch, along with Carole Berry, Corporate Affairs Specialist at Molson Coors Canada, will host an interactive session of industry best practices at SOCAP Canada’s 3rd Annual Customer...

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