With ramp season in full swing, it’s important to think about how to not only survive, but to thrive during your busiest time of the year.
Finding candidates that fit a brand identity is invaluable in the customer care industry, where retention is constantly a losing game. Here's why:
Diving deep into insights positively impacts customers, employees and the bottom line by creating:
It’s possible to defend and continue building culture, no matter how big a company gets. Some key things to keep in mind:
Customers have more trust issues than ever before, especially when it comes to giving away their personal information. That's why data security programs needs to be top priority.
In the customer service world, there is a ton of data available to help navigate operations.
These metrics also help to:
