Thought Paper: Recruitment Roulette: The Importance of Brand Identity
Finding candidates that fit a brand identity is invaluable in the customer care industry, where retention is constantly a losing game. Here's why:
Finding candidates that fit a brand identity is invaluable in the customer care industry, where retention is constantly a losing game. Here's why:
Diving deep into insights positively impacts customers, employees and the bottom line by creating:
It’s possible to defend and continue building culture, no matter how big a company gets. Some key things to keep in mind:
Customers have more trust issues than ever before, especially when it comes to giving away their personal information. That's why data security programs needs to be top priority.
In the customer service world, there is a ton of data available to help navigate operations.
These metrics also help to:
Brands choose to partner with us because of our ability to become an extension of their brand in an outsourced environment.
People are our greatest asset. In our partnership with a well-known travel software company, we invested in our people throughout the entire recruiting, training and nesting process.
Partnering with some of the biggest names in subscription services, we've learned a lot about what makes the subscription model tick.
We work with our partners to handle three main interaction types:
CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience.
