Thought Paper: Empowering Teams In The Age Of The Customer
Customers have more trust issues than ever before, especially when it comes to giving away their personal information. That's why data security programs needs to be top priority.
In the customer service world, there is a ton of data available to help navigate operations.
These metrics also help to:
Brands choose to partner with us because of our ability to become an extension of their brand in an outsourced environment.
People are our greatest asset. In our partnership with a well-known travel software company, we invested in our people throughout the entire recruiting, training and nesting process.
Partnering with some of the biggest names in subscription services, we've learned a lot about what makes the subscription model tick.
We work with our partners to handle three main interaction types:
CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience.
We understand that leveraging your contact center to drive sales and loyalty is important in proving a positive ROI. Our partners rely on us to hire and train team members for sales-specific interactions, increasing the success of their sales...
In our partnership with one of the world's largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background needed to support their customers within a tight...
So, you’ve defined the principles, values, and norms that represent your business. You’ve even created a mission statement that your team members recognize as your foundation for success. But now you’re growing, and in need of hiring new people...
