24-7 intouch contact centers
24-7 intouch contact centers


Thought Paper: Empowering Teams In The Age Of The Customer


Empowering customer care teams to make autonomous decisions might sound risky, but it’s more important than ever. How can you ensure that teams are equipped to give world-class experiences every time?
  • Provide ongoing training
  • Create an empowered culture
  • Thoughtfully recognize teams

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