We’re dedicated to applying emerging technology, including artificial intelligence (AI), machine learning and automation in support of live customer service.
That’s why we are excited to announce Laivly, a new technology division of 24-7 Intouch, dedicated to artificial intelligence in customer care.Based in Winnipeg, Laivly’s suite of proprietary software and app technologies currently includes SIDD, a live-agent assisted AI platform, and Superpunch, an operations facing communication tool that emphasizes the employee experience.
Brand leaders are searching for an artificial intelligence strategy that is practical and will really work. Laivly is creating unique software that allows customer service problems to be solved more effectively and with more personalization than ever before. With the help of AI, agents can quickly process in real-time a customer’s full history and individual needs to create unique, personalized experiences.
Laivly’s growing team includes over 40 forward-thinking software developers, UX designers and product managers who are passionate about changing the future of customer service.
Check out Laivly’s website, career opportunities and social media channels here: laiv.ly
A link to our full press release can be found here.