24-7 intouch contact centers
24-7 intouch contact centers

Our Blog

The New Normal in the Contact Center

Performance-driven organizational cultures embrace a change mindset in every aspect of their business. This mindset is central to growth and innovation, and how these organizations remain nimble and successful in pushing themselves outside their...

Key Engagement Drivers for At-Home Employee Models

In contact centers, attrition rates among frontline agents are double, sometimes triple, that of other industries. Research indicates that this high level of attrition is largely due to employees not feeling empowered in their work and having...

Work-From-Home Agent Models: Key Considerations For A Seamless Agent Experience

Transitioning an on-campus contact center program into a work-from-home (WFH) agent model requires many key considerations. Whether in a time of crisis (such as the current global pandemic) or simply as a strategic business decision,...

Mesa Grand Opening: Investing In Our Campuses

Investing in our campus spaces is about so much more than just fun furniture and colourful walls (although we’re definitely not complaining about these). We love the look of our unique campuses, but most importantly, we love the impact our spaces...

Put The "Custom" In Customer Service: Enhance & Share

In our most recent blog post, we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. To dive deeper into customization capabilities, we’ve outlined the...

Put The "Custom" In Customer Service: Connect & Select

When we think of a customer, we often think of the purchaser or end user of a product or service. However, In the contact center world, there is another important customer group to consider: the brands we work with! 

24-7 Intouch Acquires Knoah Solutions

24-7 Intouch announced today that it has acquired Knoah Solutions, a Global BPO and Contact Center provider.

A New Decade of Customer Service: The Rise of Chat

With a new decade having just begun, there is a steady flow of reflection on how much has changed in the past 10 years. One of the biggest evolutions has been in the customer service industry.

24-7 Intouch Is Expanding To Europe

24-7 Intouch is proud to announce our most recent expansion into Athens, Greece!

Make The Most Of Your Metrics

Leveraging data insights is essential in making strategic business decisions. In the world of contact centers, there are so many metrics that can help illustrate the thousands of interactions that happen daily. These metrics, or key performance...

1 2 3 4 5 ... 26 >