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The Case for Employee Advocacy on Social Media

Social media has revolutionized the way we communicate and share our experiences. Today, nearly everyone has a voice, an opinion, and a means of sharing them instantly with large networks.

24-7 Intouch Hires New Vice President of Customer Experience

24-7 Intouch is proud to announce and welcome Kim McMiller as the Company’s new Vice President of Customer Experience.

You’ve Got a Friend in Facebook Messenger

In April, Facebook announced it was turning its instant messaging and software application service into a platform that allows businesses to use it as a customer service tool to chat with consumers.

Creating A True Brand Experience With Data

Information such as how consumers use a product, opinions on quality, and other VoC (Voice of the Customer) metrics prove useful in determining a customer care strategy.

Finding the Magic in Your Customer Experience

Recently a friend of mine left for a year-long internship program at the most magical place on earth - Disney World. Tracking his adventures through social media, I was reminded of my own amazing experiences and the consistent agreement of...

24-7 Intouch Sponsor for Annual Mark Scheifele Golf Tournament

24-7 Intouch is once again the title sponsor of the second annual Mark Scheifele Golf Tournament in support of KidSport Winnipeg. The golf tournament will be held on June 27, 2016 at Niakwa Golf and Country Club.

Creating a Loyal Community: The Social Media Advantage

Not only is a social brand page a place for customers to find current information, it also provides the perfect opportunity to engage with fans and answer any questions they may have.

24-7 Intouch Announces Expansion to Jamaica

24-7 Intouch is proud to announce it will continue its global scale growth with its expansion to Jamaica.

A Love For Loyalty: Rewards Programs

Loyalty can be defined in many different ways depending on the industry or segment the topic applies to. For example,

24-7 Intouch Ranked Top Global Teleservices Agency

24-7 Intouch has ranked in TMC’s CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking, recognizing it as a top contact center in six categories.