WINNIPEG, Manitoba. September 19, 2018 – LeGrand Bonnet, Senior Vice President of Operations at 24-7 Intouch, will be leading an interactive roundtable session at Frost and Sullivan’s 14th Annual Customer Contact Executive MindXchange.The event takes place October 21-24, 2018 at the Arizona Biltmore in Phoenix.
Bonnet’s session, titled 'You're Hired! Innovative Ways to Win the Fight for Talent', is scheduled for Monday, October 22 at 1:45pm. Key takeaways will include insights on how to recruit candidates for specialized customer care roles and programs, ways to leverage referral programs, and how new technology and tools can help you attract the best talent for your organization.
“Recruiting in the contact center industry is not for the faint of heart. It requires strategy, patience, and creativity,” said Bonnet. “I’m excited to collaborate with others in the Frost & Sullivan community and share new recruitment approaches in customer care."
As SVP of Operations, Bonnet ensures operational excellence for some of the world’s most recognizable brands. He has over 20 years of customer service experience, including sales and lead generation. Since joining 24-7 Intouch in 2013, he has helped over a dozen new programs launch, many of them among the fastest growing within the business.
About 24-7 Intouch
24-7 Intouch is global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.
About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.