In Touch Contact Centers


Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world's largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background needed to support their customers within a tight timeline. We were challenged to recruit and hire a brand new team of 350 members within 9 weeks. 

We achieved this through a combination of:

  • Creative recruiting strategies
  • Hiring dedicated, passionate trainers

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